At TotalSkinCare, we are committed to your complete satisfaction. In the event a product(s) does not meet your expectations, please contact us immediately.

We will accept returns on most items within 30 days of the date of delivery. We will issue a full credit toward your next purchase of TotalSkincare products. We are unable to provide cash refunds or exchanges.

Please send returns to:
11900 Parklawn Drive; Suite 360

Rockville, MD. 20852.
Attn: Returns Department

Please include a copy of the packing slip with your name, phone number, and reason for returning the product(s).

Guidelines for Merchandise Returns

  •       We cannot accept returns on overly used products.
  •       Return shipping and handling charges are not included.
  •       TotalSkinCare is unable to provide cash refunds. We issue store credits for all merchandise returns.
  •       If exchanging a product please include a list of the products wanted and depending on money difference you will either be charged the difference or a credit will be applied to your account to use to place a future order.
  •       Please include the products with a copy of the packing slip with the reason for the return.

International Return Guidelines

  •       We cannot be responsible for actions of any Customs offices nor for reimbursement of any Customs fees.
  •       Please purchase insurance for international return shipments to assure that they successfully arrive at TotalSkinCare.

If you have any questions or concerns, please contact us.